Returns happen. If you think you may need to return your product, please read our return policy before contacting us.
RETURN PROCEDURES
You MUST request a Return Merchandise Authorization number by email before returning any items to us (click here for RMA Request information.)
- RMA numbers are valid for 10 business days: the return must reach us within that time.
- The RMA number must appear clearly on the shipping package, and on a copy of your receipt enclosed with the return.
- Please do not use the product box itself as your shipping package.
- Please use a return shipping method which issues tracking or identification numbers and which requires a signature on delivery, so that you can be assured that the item has been received by our Returns Department.
Customer Satisfaction Returns
If you are not satisfied with your purchase, please contact us (sales@gpscentral.ca) and a credit will be offered upon return of the product. All customer satisfaction returns must be reported within 10 days of order receipt. For a full Customer Satisfaction refund to apply the item itself, all packaging, manuals and original accessories must not be marked or damaged in any way. Shipping and handling fees are not refundable, unless an order has been shipped in error by GPS Central.
Refunds
A restocking fee of 20% may apply on product returned for refund.
We reserve the right to refuse a return on any product. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. Product in which the UPC bar code is removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.
Christmas Holiday Return Policy
Our Customer Satisfaction Return Policy is extended until January 10, 2025 for items purchased between October 15 and December 24, 2024. Please note, all items returned must be in unused/unopened condition or it may be subject to a 20% restocking fee as per our Return Policy.
Exchange/Store Credit
Full credit may be applied for an exchange or store credit on products that are returned in original and undamaged condition including all original packaging and warranty cards. If the product is not returned in ‘as new’ condition, a 20% restocking fee will apply. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. We reserve the right to refuse a return on any product that does not meet these requirements.
Non-Returnable Items
Products in which the UPC bar code is removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.
Special order items, antennas, books and software are not refundable or exchangeable.
Return Policy on Amateur Radios
(Including but not limited to Icom, Yaesu, Kenwood and Alinco)
A RMA number must be obtained within 10 days of the order ship date
A radio may be returned for exchange/refund, if the radio has not been connected to a power source or an antenna.
Should a radio have issues after being powered, it is considered a warranty item. The radio will be tested in-house, if it is deemed defective, our technical service centre will determine if the radio is sent away for repair or replaced.
Warranty is void if a radio is modified in any way by anyone.
Defective Returns
A RMA number must be obtained within 10 days of the order ship date. Product found to be defective may be returned to us for replacement (same item only). After 10 days, the terms of the manufacturer’s warranty will apply and you must deal directly with the manufacturer for warranty issues (see Warranty Policy).
Product Replacement:
The replacement item will be sent to you at no charge by either Xpresspost or Expedited Parcel once the defective item is received.
If you prefer, we can send you a replacement immediately (subject to availability). Immediate replacement would require the replacement product to be paid upon shipping and a refund issued upon receipt of the defective item. For an Immediate Replacement, please submit your order online, selecting whichever shipping method you prefer, and note your RMA number in the Comments & Feedback field (at the end of the Order Form). If you have upgraded the shipping method, the difference between Expedited Parcel/Xpresspost will not be refunded; shipping charges will not be refunded if additional items are ordered at the same time.
Damaged Orders
Product received in damaged condition must be reported within four (4) days of delivery.
Software Returns
Opened software cannot be returned unless defective. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms. PLEASE MAKE USE OF ONLINE MAP VIEWERS TO CHECK WHETHER MAP COVERAGE IS SUITABLE FOR YOUR REQUIREMENTS BEFORE OPENING ANY SOFTWARE PACKAGE!
GPS & Software Bundles
Any GPS model that includes bundled software cannot be returned if the software has been opened or unlocked. If the software package has been opened but the CD is unopened and the software has not been unlocked a 15% restocking fee will be charged. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms. PLEASE MAKE USE OF ONLINE MAP VIEWERS TO CHECK WHETHER MAP COVERAGE IS SUITABLE FOR YOUR REQUIREMENTS BEFORE OPENING ANY SOFTWARE PACKAGE.
Orders placed specifically for items not stocked and volume orders of the same item are not eligible for return or refund.
Watch Band Returns
Watch bands may be returned for store credit or exchanged for a different colour/size. Watch bands are NOT eligible for refunds.
Refused Orders
All orders require a RMA number to be returned. If we ship an order and the courier returns it to us as “refused” by the receiver the order will be refunded, less shipping charges incurred to send the parcel out and receive it back. If the order shipped for free, the amount incurred by us to ship it and receive it back will be deducted from the refund.