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Minelab Warranty Policy: For all Minelab product performance issues you MUST contact Minelab directly for trouble shooting before it can be returned for servicing. When Minelab has determined that the product is defective, they will issue an RMA number. This RMA number is required in order for us to send the defective product to Minelab for servicing. Phone: 1-877-SOS-MLAB (1-877-767-6522) Email: service@minelabamericas.com